Help

Questions

Everything you've asked us, in one place.

Orders & shipping

Where is my order?

We usually ship your order within 2–4 business days (5–10 business days during drop weeks and flash sales). It then takes about a day to reach the sorting facility, and you'll get a tracking link as soon as it's on its way. See our shipping times.

If your order hasn't arrived 20 days after you ordered, email us and we'll look into it. Otherwise, hang in there, it's coming. Look for a pink bag!

It says delivered, but it's not in my mailbox

Wait about 3 hours and check again. Delivery notifications often arrive before the package does.

Do you ship for free?

Standard shipping on bikinis is free to Canada and the US. Merch (sweatsuits, t-shirts, robes, towels) and sale items have shipping applied at checkout. Full shipping details.

Sizing, returns & exchanges

How do I find my size?

Every product page has a fit note for that style and the sizes the Mob wears. Our size guide has the full charts, bottom coverage and Blueberry's notes for bigger busts.

Can I exchange my bikini?

Yes! If your bikini doesn't fit, you can return it for store credit to get your perfect size. That goes for tops and bottoms. Returns are for store credit, within 15 days of delivery.

Sweatpants and hoodies are limited edition and final sale. Read our return policy, or start a return.

Are tops and bottoms sold separately?

They are, so you can wear the right size in each. Look for "Complete the set" on any top or bottom to add the matching piece in your size.

Stock & help

When are you restocking?

We restock new styles every single day. On each product page you can sign up for a back-in-stock email; those people are always the first to know.

No one's answering my email!

Please give Blueberry 1–2 business days to reply. We promise we're not ignoring you! If you haven't heard back in 4 days, email us again. Thank you!

Still need help?

Email us at strawberrymilkmob@gmail.com with a simple subject line and we'll get back to you within 1–2 business days.

Email us